Client Location – Ballybeen, County Down
The Problem
A homeowner in Ballybeen contacted B Keenan Heating and Plumbing after experiencing unexplained water loss within their plumbing system. Although the property had recently been upgraded with what were believed to be new and improved Polyplumb fittings, a leak had developed somewhere within the system.
There were no visible signs of water escaping inside the home, suggesting the issue was hidden beneath the floor. The client requested professional leak detection to locate the source quickly and prevent potential damage.
Leak Detection Investigation
We carried out a full leak detection assessment across the property, checking all visible pipework, fittings, and appliances. As no faults were found above ground, attention turned to the pipework running beneath the floors.
Using a systematic leak detection approach, we monitored the system and traced the pipe routes to narrow down the suspected area. This allowed us to accurately identify a concealed leak beneath the floor without unnecessary disruption.
The Cause: Failed “Upgraded” Polyplumb Fitting
Our leak detection confirmed that a Polyplumb fitting installed as part of a recent upgrade had failed. Although these fittings are marketed as newer and more reliable, we are increasingly being called out to leaks caused by fitting failures.
In this case, the fitting had developed a fault that allowed water to escape slowly beneath the floor. Because the leak was concealed, it had gone unnoticed until pressure and water loss became apparent.
This highlights the importance of professional leak detection, even in systems with recently updated plumbing components.
The Solution
Once the faulty fitting was precisely located, we carefully accessed the pipework beneath the floor. The failed Polyplumb fitting was removed and replaced with a secure, properly installed connection to ensure long-term reliability.
After completing the repair, we carried out final leak detection and pressure testing to confirm the system was fully sealed and operating correctly.
The Outcome
- Hidden leak successfully detected beneath the floor
- Failed Polyplumb fitting identified and replaced
- Plumbing system fully repaired and pressure restored
- Potential structural damage prevented through early leak detection
The client was relieved to have the issue located and resolved quickly, particularly given that the fittings were relatively new.
Key Takeaway: New Fittings Can Still Fail
Even recently installed or upgraded plumbing systems can develop leaks if fittings fail. Hidden leaks beneath floors can cause ongoing damage if not identified early through professional leak detection.
B Keenan Heating and Plumbing specialises in accurate, non-invasive leak detection and repair across Ballybeen and throughout County Down and Greater Belfast
If you suspect a hidden leak or have noticed pressure or water loss, contact us today for expert leak detection services.
